Tele Finland

Tele Finland website UX

During 2010-2012 I redesigned most of Tele Finland’s web presence in separate projects, including their product pages, e-Commerce functionalities and workflows, customers’ own account and Customer support. Although the site naturally changed a bit through years, the basis such as purchasing funnel and structure of the site remained on our groundwork until March 2017, when Tele Finland and Sonera brands were merged into one Telia brand.

According to EPSI customer satisfaction research, Tele Finland had the best customer experience of all Finnish telecom brands on 2012, 2013, 2014, 2015 and 2016.